SUMARRY : Meubles de Luxe (ROI DU MATELAS INC.) collects and uses personal information across its website, stores, deliveries, and customer service strictly in compliance with Canadian privacy laws (including PIPEDA and Quebec Law 25) to process orders, manage deliveries and warranties, provide support, improve website performance, prevent fraud, and conduct marketing where consent is given. Data collected may include contact details, order and payment confirmations, communications, website usage data, cookies, and advertising identifiers, and may be shared only with trusted service providers (such as payment processors, carriers, IT, analytics, and advertising partners) or authorities when legally required. Information may be stored or processed in Canada or abroad with appropriate safeguards, retained only as long as necessary, and protected using reasonable security measures. Customers have rights to access, correct, withdraw consent, or request deletion of their data (subject to legal limits), with additional rights for Quebec residents, and Meubles de Luxe does not sell personal information, does not knowingly collect data from minors, manages privacy incidents as required by law, and may update this policy from time to time.

ROI DU MATELAS INC., operating as Meubles de Luxe (“we”, “us”, “our”), is committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with applicable Canadian privacy laws.

This policy applies to all personal information collected through our website, showroom, warehouse, customer service channels, advertising platforms, and delivery partners.

1. APPLICABLE LAWS & SCOPE (CANADA-WIDE)

We comply with all applicable Canadian privacy legislation, including but not limited to:

  • PIPEDA – Personal Information Protection and Electronic Documents Act (Federal)
  • Quebec – Law 25 (formerly Bill 64)
  • Alberta Personal Information Protection Act (PIPA)
  • British Columbia Personal Information Protection Act (PIPA)

Where provincial laws provide stronger protections, those protections apply.

2. PERSONAL INFORMATION WE COLLECT

2.1 Information You Provide Directly

We may collect the following personal information when you interact with us:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Payment confirmation details (we do not store full credit card numbers)
  • Communications with customer service
  • Photos or videos submitted for warranty or damage claims
  • Identification information for warehouse pickup verification

2.2 Automatically Collected Information (Website & Tracking)

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and time spent
  • Referral source (how you arrived at our site)
  • Approximate location (city/province level)

This data is collected through cookies, pixels, and similar technologies.

3. COOKIES & TRACKING TECHNOLOGIES

3.1 Types of Cookies We Use

We use the following categories of cookies:

Essential Cookies
Required for site functionality (checkout, security, session management).

Analytics Cookies
Used to understand how visitors interact with our website (e.g. Google Analytics or equivalent). These cookies help us improve performance and user experience.

Advertising & Marketing Cookies
Used to deliver relevant ads and measure campaign effectiveness. These may include:

  • Meta (Facebook / Instagram) Pixel
  • Google Ads & remarketing tags
  • Other advertising networks

Preference Cookies
Remember your settings such as language or region.

3.2 Managing Cookies

You may disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Where required by law (including Quebec), consent is obtained before deploying non-essential cookies.

4. EMBEDDED CONTENT & THIRD-PARTY MEDIA

Our website may include embedded content such as:

  • Videos (e.g. YouTube, Vimeo)
  • Maps (e.g. Google Maps)
  • Social media widgets

Embedded content behaves as if you visited the third-party website directly and may collect data, use cookies, or track your interaction according to their own privacy policies.

We are not responsible for third-party privacy practices.

5. HOW WE USE PERSONAL INFORMATION

We use personal information for the following purposes:

  • Processing and fulfilling orders
  • Delivery coordination and logistics
  • Customer support and warranty handling
  • Fraud prevention and security
  • Marketing and promotional communications (where consent is given)
  • Website analytics and performance improvement
  • Legal compliance and dispute resolution

We limit collection to what is necessary and reasonable for these purposes.

6. ADVERTISING & MARKETING COMMUNICATIONS

If you consent, we may send:

  • Promotional emails
  • Special offers
  • Product updates

You may withdraw consent at any time by using the unsubscribe link or contacting us.

We do not sell personal information.

7. DATA SHARING & DISCLOSURE

We may share personal information with trusted third parties only as necessary, including:

  • Payment processors
  • Delivery and freight carriers
  • IT and hosting providers
  • Analytics and advertising partners
  • Warranty service providers
  • Legal or regulatory authorities when required by law

All service providers are contractually required to protect your data.

8. DATA STORAGE & TRANSFERS

Personal information may be stored or processed in Canada or other jurisdictions, including the United States, where our service providers operate.

When data is transferred outside Canada, we ensure appropriate safeguards are in place in accordance with applicable laws, including Quebec Law 25.

9. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Meet legal, tax, and regulatory obligations
  • Resolve disputes or enforce agreements

When no longer required, data is securely destroyed or anonymized.

10. SECURITY MEASURES

We implement reasonable administrative, technical, and physical safeguards, including:

  • Encrypted connections (SSL/TLS)
  • Access controls and authentication
  • Secure payment processing
  • Restricted internal access to personal data

No system is 100% secure, but we take data protection seriously.

11. YOUR PRIVACY RIGHTS (CANADA)

Depending on your province, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Withdraw consent (subject to legal limits)
  • Request deletion where permitted by law
  • Be informed of automated decision-making (where applicable)

Quebec residents also have the right to:

  • Data portability (where applicable)
  • To be informed of any privacy incident involving their data

Requests must be submitted in writing.

12. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

13. PRIVACY INCIDENTS & BREACHES

In the event of a privacy incident involving personal information, we will:

  • Take immediate steps to mitigate risk
  • Notify affected individuals and authorities where required by law
  • Maintain an incident register in compliance with Quebec Law 25

14. POLICY UPDATES

We may update this Privacy Policy from time to time. The version in effect at the time of data collection governs that information.

Updates will be posted on this page with a revised effective date.

15. CONTACT & PRIVACY OFFICER

For questions, requests, or privacy concerns, contact:

Privacy Officer – Meubles de Luxe
ROI DU MATELAS INC.
📞 (514) 321-1666
🌐 https://meubles-luxe.ca/contact-us